Services
Spa Consultancy
Module 1 – Feasibility & Pre-Planning
- Aims & Objectives
- Site Assessment
- The Market
- Profitability
- Spa Wellness Concept
- Space Allocation, Room Schedules & Room Relationship guidance
- Spa Wellness Layout
- Spa Specialist Equipment Cost Estimate
- Information to MEP for cost /capacity assessment
- Staff Structure & Cost
- Spa Management Options
Module 2 – Detailed Design Assistance
- Provide examples of internal room configurations
- GA refinement with the appointed designer
- Spa Wellness Operating Concept
- Room Data Sheets [operational design requirements]
- Advise designer regarding operational practicalities
- Guide & critique Lighting Schemes & Electrical Layouts
- Suggested Computerisation & Software
- Advise on Wayfinding & Guest Guidelines
- Equipment Cut-Sheets to assist design accommodation
Module 3 – Spa Brand Partners / Partners in Specialist Wellness Services / Treatment & Service Menu
- Identify ideal Wellness Spa Partners in-line with the Spa Concept
- Exclusivity Agreements
- Bespoking Product & Treatments
- Organising & Implementing the Spa Wellness Partner Training Programme
- Creating the Wellness Treatment & Service Menu
- Presentation of Partners
- Tailoring the Agreement Content with Partners
- Assisting with the creation of Hotel/Partner joint Marketing Plans
- Defining the Retail Concept
Module 4 – Training & Pre-Opening
- Pre-Opening & Operational Budget
- Specialist Spa Wellness Equipment Schedule
- SOE, Guest Supplies & Consumables Schedules
- Start-Up Retail Schedules
- Assist with Pre-Opening Marketing, Residential Spa & Wellness Programmes & ‘Day Spa’
- Advise on content for collateral & Website Content
- Advise on Staff Uniforms & harmonisation of In-Treatment-Room ‘Dressing’
- Provide Job Descriptions
- Advise on Staff Structure, Salaries & Incentive Schemes
- Create the Personnel Recruitment Programme
- Create the Pre-Opening Training Programme
- Assist in Recruitment, Interviews & Selection
- Provide Operational SOP Manuals
- Induction & Emersion with Spa Wellness Manager
- Conduct Training
- Assist Spa Manager with Soft Opening Programme
Module 5 – Spa Operational Consultancy or Management
- This is a bespoke service where we assist & guide the in-house operation during the initial months of operation to ensure the specific micro-businesses within the Wellness Spa grow & excel against expectations
- Provide our trainer for the refinement of procedures, techniques & standards of service
- Assess Service Standards; Guest Care; Proactive Service; Advising on where specific targeted Sales, Marketing & PR initiatives must be focused; Implementing, measuring & improving KPI performance; In-Place Sets; Presentation; Maintenance; Hygiene & Cleanliness;
- The above can be performed with a mix of in-person visits; setting goals; telephone conference calls; and mystery guest assessments of progress; progress reports. Frequency of visits, conference calls and measurement reports are all tailored according to the requirement, costs, and increasing independence gained by initial ‘hand-holding’ during te bedding down period.
Spa Design with Spa Consultancy
Module 1 Feasibility & Pre-Planning
- Agree Scope of Work for Spa Design
- Advise / introduce additional Consultants as required to complete Spa Design Team
- Coordinate Spa Design Team with any members of the current Client Design Team
- Aims & Objectives
- Site Assessment
- Market Assessment
- Spa Wellness Concept
- Room Schedules; Room Relationships; Zonal Mapping; Space Allocations
- Conceptual Designs; Layouts within ‘footprint’
- Spa Specialist Equipment Cost Estimate
- Initial high level assessment of site condition related to viability (building access, M&E, structure etc)
- Staff Structure & Cost
- Profitability
- Spa Management Options
- Present to client for approval
Module 2 – Design
Conceptual Design [Stage 2]
- Review site condition & related viability with the operations/design team to confirm basic construction viability and parameters (access, M&E, structure etc)
- Client review and approval
- Spa Wellness Operating Concept
- Further Develop outline schematic options and space planning
- Client review and approval
- Conceptual designs – Layouts, sketch views, mood boards including examples of internal room configurations
- Present to client the Spa layout
- Refine overall brief and concept proposals following presentation as required
- Develop cost plan from Module 1 based on Stage 2
- Client approval inc cost plan
Design Development [Stage 3]
- Room Data Sheets
- Equipment Cut-Sheets to assist design accommodation
- Develop, critique and manage external specialists i.e., Lighting, Specialist Spa equipment
- Coordinate the design (Operations, M&E, specialists, structure, FF&E)
- Submit to Client developed proposals, showing spatial arrangements, finishes materials, lighting and other M&E intent and FF&E
- GA refinement
- Client approval
- Prepare, submit and manage consent applications, as required (Landlord, Local Authorities etc)
- Advise on Wayfinding & Guest Guidelines
- Co-ordinate the developing design with Client to Client’s brand style and budget
- Client approval
- Prepare all necessary sketch drawings and documentation for submission for pre-tender cost assessment to cost consultant / specialist supplier / builder
- Client approval inc’ cost plan
Tender & Construction Documentation [Stage 4]
- Coordinate the detailed design (Operations, M&E, specialists, structure, FF&E)
- Provide detailed architectural and interior design information including bespoke production information drawings and schedules for Client approval and tendering purposes. (Excluding shop drawings)
- Prepare specifications and schedules of decorations.
- Obtain client feedback and approval.
- Prepare the interior package documentation for issue within contract documentation
- Advise as part of the tender process (meetings with tendering contractors)
- Review VE options and develop options with Contractor/ Client
- Prepare and finalise Construction Contract
- Client approval inc’ cost plan
Construction [Stage 5]
- Act as Contract Administrator, carry out valuations and resolving Contractor queries
- Manage site meetings and review works for Quality and maintain Program
- Coordinate FF&E
Handover [Stage 6]
- Manage post-Contract snagging and Spa Staff technical induction
Module 3 – Sourcing Spa Partners [Brands, Specialist Practitioners & Service Menus]
- Identify ideal Wellness Spa Brands & Specialist Practitioners in-line with the Spa Concept
- Exclusivity Agreements
- Bespoking Product & Treatments
- Organising & Implementing the Spa Wellness Partner Training Programme
- Creating the Wellness Treatment & Service Menu
- Presentation of Partners
- Tailoring Agreement Content on behalf of the Client with Partners
- Assistance with the creation of Hotel/Partner joint Marketing Plans
- Defining the Retail Concept
Module 4 – Training & Pre-Opening
- Pre-Opening & Operational Budget
- Specialist Spa Wellness Equipment Schedule
- Suggested Computerisation & Software
- SOE, Guest Supplies & Consumables Schedules
- Start-Up Retail Schedules
- Assist with Pre-Opening Marketing, Residential Spa & Wellness Programmes, and ‘Day Spa’
- Advise on content for collateral & Website Content
- Advise on Staff Uniforms & harmonisation of Treatment-Room ‘Dressing’
- Provide Job Descriptions
- Advise on Staff Structure, Salaries & Incentive Schemes
- Create the Personnel Recruitment Programme
- Create the Pre-Opening Training Programme
- Assist in Recruitment, Interviews & Selection
- Operational SOP Manuals
- Induction & Emersion with Spa Wellness Manager
- Conduct Training
- Assist Spa Manager with Soft Opening Programme
Module 5 – Spa Operational Consultancy or Management
- This is a bespoke service where we assist & guide the in-house operation during the initial months of operation to ensure the specific micro-businesses within the Wellness Spa grow & excel against expectations
- Provide our trainer for the refinement of procedures, techniques & standards of service
- Assess Service Standards; Guest Care; Proactive Service; Advise on where to focus efforts in Sales, Marketing & PR initiatives; Implementing, measuring & improving KPI performance; In-Place Sets; Presentation; Maintenance; Hygiene & Cleanliness;
- The above can be performed with a mix of in-person visits; setting goals; telephone conference calls; and mystery guest assessments monitoring progress; progress reports. Frequency of visits, conference calls and measurement reports are all tailored according to the requirement, costs, and increasing independence gained by initial ‘hand-holding’ during the ‘bedding down’ period.
Operational Enhancement & Support
Our training, pre-opening, operational enhancement, operating concepts, management support, and the assessment of a current operation is provided with the benefit of operating & pre-opening numerous 5 star hotels & resorts worldwide, with both independent hotels and well-known branded hotel management companies.
A sample of the type of services we can offer is listed below:
Interim Spa Management
Provide a high level interim Spa Manager to fill an employment gap, or to assess & improve the spa wellness operation
The Overview of Multi-Spa Operations
Provide on-going senior management support & analysis for multi-spa operations where there are a number of spas managed by the same entity [hotels or high-end luxury residential]. This is a cost effective solution for a collection of spas that do not possess a Group Spa Director
Identify Practicing Wellness Partners
Assist in identifying appropriate specialist wellness practitioners that would form the network of specialists available to a wellness spa seeking to create a wellness treatment menu. Then create the wellness treatment menu; assist the selection of specialist practitioners; create profiles of each specialist for guest information; assist in creating or critiquing the agreement between practitioner & the spa operation; assist in implementing requirements to build and maintain a strong & effective relationship between practitioner & operation
Identify Wellness Spa Operators as Partners
Assist in identifying appropriate wellness spa operators for an owner / property, OR to operate as a specialist branded operator within a luxury hotel wellness spa. Assist in the short-listing of potential operators; appraise subsequent submissions; assist in making the choice.
Own Label Products
Assist a spa create a small or extensive range of ‘own label products’
How can we serve you?
Do you require specialist assistance with a new Wellness Spa project, or seeking to improve the Operation of your existing Wellness Spa?