Spa Consultancy

Module 1 – Feasibility & Pre-Planning

• Aims & Objectives
• Site Assessment
• The Market
• Profitability
• Spa Wellness Concept
• Space Allocation, Room Schedules & Room Relationship guidance
• Spa Wellness Layout
• Spa Specialist Equipment Cost Estimate
• Information to MEP for cost /capacity assessment
• Staff Structure & Cost
• Spa Management Options

Module 2 – Detailed Design Assistance

• Provide examples of internal room configurations
• GA refinement with the appointed designer
• Spa Wellness Operating Concept
• Room Data Sheets [operational design requirements]
• Advise designer regarding operational practicalities
• Guide & critique Lighting Schemes & Electrical Layouts
• Suggested Computerisation & Software
• Advise on Wayfinding & Guest Guidelines
• Equipment Cut-Sheets to assist design accommodation

Module 3 – Spa Brand Partners / Partners in Specialist Wellness Services / Treatment & Service Menu

• Identify ideal Wellness Spa Partners in-line with the Spa Concept
• Exclusivity Agreements
• Bespoking Product & Treatments
• Organising & Implementing the Spa Wellness Partner Training Programme
• Creating the Wellness Treatment & Service Menu
• Presentation of Partners
• Tailoring the Agreement Content with Partners
• Assisting with the creation of Hotel/Partner joint Marketing Plans
• Defining the Retail Concept

Module 4 – Training & Pre-Opening

• Pre-Opening & Operational Budget
• Specialist Spa Wellness Equipment Schedule
• SOE, Guest Supplies & Consumables Schedules
• Start-Up Retail Schedules
• Assist with Pre-Opening Marketing, Residential Spa & Wellness Programmes & ‘Day Spa’
• Advise on content for collateral & Website Content
• Advise on Staff Uniforms & harmonisation of In-Treatment-Room ‘Dressing’
• Provide Job Descriptions
• Advise on Staff Structure, Salaries & Incentive Schemes
• Create the Personnel Recruitment Programme
• Create the Pre-Opening Training Programme
• Assist in Recruitment, Interviews & Selection
• Provide Operational SOP Manuals
• Induction & Emersion with Spa Wellness Manager
• Conduct Training
• Assist Spa Manager with Soft Opening Programme

Module 5 – Spa Operational Consultancy or Management

• This is a bespoke service where we assist & guide the in-house operation during the initial months of operation to ensure the specific micro-businesses within the Wellness Spa grow & excel against expectations

• Provide our trainer for the refinement of procedures, techniques & standards of service

• Assess Service Standards; Guest Care; Proactive Service; Advising on where specific targeted Sales, Marketing & PR initiatives must be focused; Implementing, measuring & improving KPI performance; In-Place Sets; Presentation; Maintenance; Hygiene & Cleanliness;

• The above can be performed with a mix of in-person visits; setting goals; telephone conference calls; and mystery guest assessments of progress; progress reports. Frequency of visits, conference calls and measurement reports are all tailored according to the requirement, costs, and increasing independence gained by initial ‘hand-holding’ during te bedding down period.

Spa Design with Spa Consultancy

Module 1 Feasibility & Pre-Planning

• Agree Scope of Work for Spa Design
• Advise / introduce additional Consultants as required to complete Spa Design Team
• Coordinate Spa Design Team with any members of the current Client Design Team
• Aims & Objectives
• Site Assessment
• Market Assessment
• Spa Wellness Concept
• Room Schedules; Room Relationships; Zonal Mapping; Space Allocations
• Conceptual Designs; Layouts within ‘footprint’
• Spa Specialist Equipment Cost Estimate
• Initial high level assessment of site condition related to viability (building access, M&E, structure etc)
• Staff Structure & Cost
• Profitability
• Spa Management Options
• Present to client for approval

Module 2 – Design

Conceptual Design [Stage 2]

• Review site condition & related viability with the operations/design team to confirm basic construction viability and parameters (access, M&E, structure etc)
• Client review and approval
• Spa Wellness Operating Concept
• Further Develop outline schematic options and space planning
• Client review and approval
• Conceptual designs – Layouts, sketch views, mood boards including examples of internal room configurations
• Present to client the Spa layout
• Refine overall brief and concept proposals following presentation as required
• Develop cost plan from Module 1 based on Stage 2
• Client approval inc cost plan

Design Development [Stage 3]

• Room Data Sheets
• Equipment Cut-Sheets to assist design accommodation
• Develop, critique and manage external specialists i.e., Lighting, Specialist Spa equipment
• Coordinate the design (Operations, M&E, specialists, structure, FF&E)
• Submit to Client developed proposals, showing spatial arrangements, finishes materials, lighting and other M&E intent and FF&E
• GA refinement
• Client approval
• Prepare, submit and manage consent applications, as required (Landlord, Local Authorities etc)
• Advise on Wayfinding & Guest Guidelines
• Co-ordinate the developing design with Client to Client’s brand style and budget
• Client approval
• Prepare all necessary sketch drawings and documentation for submission for pre-tender cost assessment to cost consultant / specialist supplier / builder
• Client approval inc’ cost plan

Tender & Construction Documentation [Stage 4]

• Coordinate the detailed design (Operations, M&E, specialists, structure, FF&E)
• Provide detailed architectural and interior design information including bespoke production information drawings and schedules for Client approval and tendering purposes. (Excluding shop drawings)
• Prepare specifications and schedules of decorations.
• Obtain client feedback and approval.
• Prepare the interior package documentation for issue within contract documentation
• Advise as part of the tender process (meetings with tendering contractors)
• Review VE options and develop options with Contractor/ Client
• Prepare and finalise Construction Contract
• Client approval inc’ cost plan

Construction [Stage 5]

• Act as Contract Administrator, carry out valuations and resolving Contractor queries
• Manage site meetings and review works for Quality and maintain Program
• Coordinate FF&E

Handover [Stage 6]

• Manage post-Contract snagging and Spa Staff technical induction

Module 3 – Sourcing Spa Partners [Brands, Specialist Practitioners & Service Menus]

• Identify ideal Wellness Spa Brands & Specialist Practitioners in-line with the Spa Concept
• Exclusivity Agreements
• Bespoking Product & Treatments
• Organising & Implementing the Spa Wellness Partner Training Programme
• Creating the Wellness Treatment & Service Menu
• Presentation of Partners
• Tailoring Agreement Content on behalf of the Client with Partners
• Assistance with the creation of Hotel/Partner joint Marketing Plans
• Defining the Retail Concept

Module 4 – Training & Pre-Opening

• Pre-Opening & Operational Budget
• Specialist Spa Wellness Equipment Schedule
• Suggested Computerisation & Software
• SOE, Guest Supplies & Consumables Schedules
• Start-Up Retail Schedules
• Assist with Pre-Opening Marketing, Residential Spa & Wellness Programmes, and ‘Day Spa’
• Advise on content for collateral & Website Content
• Advise on Staff Uniforms & harmonisation of Treatment-Room ‘Dressing’
• Provide Job Descriptions
• Advise on Staff Structure, Salaries & Incentive Schemes
• Create the Personnel Recruitment Programme
• Create the Pre-Opening Training Programme
• Assist in Recruitment, Interviews & Selection
• Operational SOP Manuals
• Induction & Emersion with Spa Wellness Manager
• Conduct Training
• Assist Spa Manager with Soft Opening Programme

Module 5 – Spa Operational Consultancy or Management

• This is a bespoke service where we assist & guide the in-house operation during the initial months of operation to ensure the specific micro-businesses within the Wellness Spa grow & excel against expectations
• Provide our trainer for the refinement of procedures, techniques & standards of service
• Assess Service Standards; Guest Care; Proactive Service; Advise on where to focus efforts in Sales, Marketing & PR initiatives; Implementing, measuring & improving KPI performance; In-Place Sets; Presentation; Maintenance; Hygiene & Cleanliness;
• The above can be performed with a mix of in-person visits; setting goals; telephone conference calls; and mystery guest assessments monitoring progress; progress reports. Frequency of visits, conference calls and measurement reports are all tailored according to the requirement, costs, and increasing independence gained by initial ‘hand-holding’ during the ‘bedding down’ period.

Operational Enhancement & Support

Our training, pre-opening, operational enhancement, operating concepts, management support, and the assessment of a current operation is provided with the benefit of operating & pre-opening numerous 5 star hotels & resorts worldwide, with both independent hotels and well-known branded hotel management companies.

A sample of the type of services we can offer is listed below:

Interim Spa Management

Provide a high level interim Spa Manager to fill an employment gap, or to assess & improve the spa wellness operation

The Overview of Multi-Spa Operations

Provide on-going senior management support & analysis for multi-spa operations where there are a number of spas managed by the same entity [hotels or high-end luxury residential]. This is a cost effective solution for a collection of spas that do not possess a Group Spa Director

Identify Practicing Wellness Partners

Assist in identifying appropriate specialist wellness practitioners that would form the network of specialists available to a wellness spa seeking to create a wellness treatment menu. Then create the wellness treatment menu; assist the selection of specialist practitioners; create   profiles of each specialist for guest information; assist in creating or critiquing the agreement between practitioner & the spa operation; assist in implementing requirements to build and maintain a strong & effective relationship between practitioner & operation

Identify Wellness Spa Operators as Partners

Assist in identifying appropriate wellness spa operators for an owner / property, OR to operate as a specialist branded operator within a luxury hotel wellness spa. Assist in the short-listing of potential operators; appraise subsequent submissions; assist in making the choice.

Own Label Products

Assist a spa create a small or extensive range of ‘own label products’