Services

Spa Consultancy

Module 1 – Feasibility & Pre-Planning

  • Aims & Objectives
  • Site Assessment
  • The Market
  • Profitability
  • Spa Wellness Concept
  • Space Allocation, Room Schedules & Room Relationship guidance
  • Spa Wellness Layout
  • Spa Specialist Equipment Cost Estimate
  • Information to MEP for cost /capacity assessment
  • Staff Structure & Cost
  • Spa Management Options

Module 2 – Detailed Design Assistance

  • Provide examples of internal room configurations
  • GA refinement with the appointed designer
  • Spa Wellness Operating Concept
  • Room Data Sheets [operational design requirements]
  • Advise designer regarding operational practicalities
  • Guide & critique Lighting Schemes & Electrical Layouts
  • Suggested Computerisation & Software
  • Advise on Wayfinding & Guest Guidelines
  • Equipment Cut-Sheets to assist design accommodation

Module 3 – Spa Brand Partners / Partners in Specialist Wellness Services / Treatment & Service Menu

  • Identify ideal Wellness Spa Partners in-line with the Spa Concept
  • Exclusivity Agreements
  • Bespoking Product & Treatments
  • Organising & Implementing the Spa Wellness Partner Training Programme
  • Creating the Wellness Treatment & Service Menu
  • Presentation of Partners
  • Tailoring the Agreement Content with Partners
  • Assisting with the creation of Hotel/Partner joint Marketing Plans
  • Defining the Retail Concept

Module 4 – Training & Pre-Opening

  • Pre-Opening & Operational Budget
  • Specialist Spa Wellness Equipment Schedule
  • SOE, Guest Supplies & Consumables Schedules
  • Start-Up Retail Schedules
  • Assist with Pre-Opening Marketing, Residential Spa & Wellness Programmes & ‘Day Spa’
  • Advise on content for collateral & Website Content
  • Advise on Staff Uniforms & harmonisation of In-Treatment-Room ‘Dressing’
  • Provide Job Descriptions
  • Advise on Staff Structure, Salaries & Incentive Schemes
  • Create the Personnel Recruitment Programme
  • Create the Pre-Opening Training Programme
  • Assist in Recruitment, Interviews & Selection
  • Provide Operational SOP Manuals
  • Induction & Emersion with Spa Wellness Manager
  • Conduct Training
  • Assist Spa Manager with Soft Opening Programme

Module 5 – Spa Operational Consultancy or Management

  • This is a bespoke service where we assist & guide the in-house operation during the initial months of operation to ensure the specific micro-businesses within the Wellness Spa grow & excel against expectations
  • Provide our trainer for the refinement of procedures, techniques & standards of service
  • Assess Service Standards; Guest Care; Proactive Service; Advising on where specific targeted Sales, Marketing & PR initiatives must be focused; Implementing, measuring & improving KPI performance; In-Place Sets; Presentation; Maintenance; Hygiene & Cleanliness;
  • The above can be performed with a mix of in-person visits; setting goals; telephone conference calls; and mystery guest assessments of progress; progress reports. Frequency of visits, conference calls and measurement reports are all tailored according to the requirement, costs, and increasing independence gained by initial ‘hand-holding’ during te bedding down period.

Spa Design with Spa Consultancy

Module 1 Feasibility & Pre-Planning

  • Agree Scope of Work for Spa Design
  • Advise / introduce additional Consultants as required to complete Spa Design Team
  • Coordinate Spa Design Team with any members of the current Client Design Team
  • Aims & Objectives
  • Site Assessment
  • Market Assessment
  • Spa Wellness Concept
  • Room Schedules; Room Relationships; Zonal Mapping; Space Allocations
  • Conceptual Designs; Layouts within ‘footprint’
  • Spa Specialist Equipment Cost Estimate
  • Initial high level assessment of site condition related to viability (building access, M&E, structure etc)
  • Staff Structure & Cost
  • Profitability
  • Spa Management Options
  • Present to client for approval

Module 2 – Design

Conceptual Design [Stage 2]

  • Review site condition & related viability with the operations/design team to confirm basic construction viability and parameters (access, M&E, structure etc)
  • Client review and approval
  • Spa Wellness Operating Concept
  • Further Develop outline schematic options and space planning
  • Client review and approval
  • Conceptual designs – Layouts, sketch views, mood boards including examples of internal room configurations
  • Present to client the Spa layout
  • Refine overall brief and concept proposals following presentation as required
  • Develop cost plan from Module 1 based on Stage 2
  • Client approval inc cost plan

Design Development [Stage 3]

  • Room Data Sheets
  • Equipment Cut-Sheets to assist design accommodation
  • Develop, critique and manage external specialists i.e., Lighting, Specialist Spa equipment
  • Coordinate the design (Operations, M&E, specialists, structure, FF&E)
  • Submit to Client developed proposals, showing spatial arrangements, finishes materials, lighting and other M&E intent and FF&E
  • GA refinement
  • Client approval
  • Prepare, submit and manage consent applications, as required (Landlord, Local Authorities etc)
  • Advise on Wayfinding & Guest Guidelines
  • Co-ordinate the developing design with Client to Client’s brand style and budget
  • Client approval
  • Prepare all necessary sketch drawings and documentation for submission for pre-tender cost assessment to cost consultant / specialist supplier / builder
  • Client approval inc’ cost plan

Tender & Construction Documentation [Stage 4]

  • Coordinate the detailed design (Operations, M&E, specialists, structure, FF&E)
  • Provide detailed architectural and interior design information including bespoke production information drawings and schedules for Client approval and tendering purposes. (Excluding shop drawings)
  • Prepare specifications and schedules of decorations.
  • Obtain client feedback and approval.
  • Prepare the interior package documentation for issue within contract documentation
  • Advise as part of the tender process (meetings with tendering contractors)
  • Review VE options and develop options with Contractor/ Client
  • Prepare and finalise Construction Contract
  • Client approval inc’ cost plan

Construction [Stage 5]

  • Act as Contract Administrator, carry out valuations and resolving Contractor queries
  • Manage site meetings and review works for Quality and maintain Program
  • Coordinate FF&E

Handover [Stage 6]

  • Manage post-Contract snagging and Spa Staff technical induction

Module 3 – Sourcing Spa Partners [Brands, Specialist Practitioners & Service Menus]

  • Identify ideal Wellness Spa Brands & Specialist Practitioners in-line with the Spa Concept
  • Exclusivity Agreements
  • Bespoking Product & Treatments
  • Organising & Implementing the Spa Wellness Partner Training Programme
  • Creating the Wellness Treatment & Service Menu
  • Presentation of Partners
  • Tailoring Agreement Content on behalf of the Client with Partners
  • Assistance with the creation of Hotel/Partner joint Marketing Plans
  • Defining the Retail Concept

Module 4 – Training & Pre-Opening

  • Pre-Opening & Operational Budget
  • Specialist Spa Wellness Equipment Schedule
  • Suggested Computerisation & Software
  • SOE, Guest Supplies & Consumables Schedules
  • Start-Up Retail Schedules
  • Assist with Pre-Opening Marketing, Residential Spa & Wellness Programmes, and ‘Day Spa’
  • Advise on content for collateral & Website Content
  • Advise on Staff Uniforms & harmonisation of Treatment-Room ‘Dressing’
  • Provide Job Descriptions
  • Advise on Staff Structure, Salaries & Incentive Schemes
  • Create the Personnel Recruitment Programme
  • Create the Pre-Opening Training Programme
  • Assist in Recruitment, Interviews & Selection
  • Operational SOP Manuals
  • Induction & Emersion with Spa Wellness Manager
  • Conduct Training
  • Assist Spa Manager with Soft Opening Programme

Module 5 – Spa Operational Consultancy or Management

  • This is a bespoke service where we assist & guide the in-house operation during the initial months of operation to ensure the specific micro-businesses within the Wellness Spa grow & excel against expectations
  • Provide our trainer for the refinement of procedures, techniques & standards of service
  • Assess Service Standards; Guest Care; Proactive Service; Advise on where to focus efforts in Sales, Marketing & PR initiatives; Implementing, measuring & improving KPI performance; In-Place Sets; Presentation; Maintenance; Hygiene & Cleanliness;
  • The above can be performed with a mix of in-person visits; setting goals; telephone conference calls; and mystery guest assessments monitoring progress; progress reports. Frequency of visits, conference calls and measurement reports are all tailored according to the requirement, costs, and increasing independence gained by initial ‘hand-holding’ during the ‘bedding down’ period.

Operational Enhancement & Support

Our training, pre-opening, operational enhancement, operating concepts, management support, and the assessment of a current operation is provided with the benefit of operating & pre-opening numerous 5 star hotels & resorts worldwide, with both independent hotels and well-known branded hotel management companies.

A sample of the type of services we can offer is listed below:

Interim Spa Management

Provide a high level interim Spa Manager to fill an employment gap, or to assess & improve the spa wellness operation

The Overview of Multi-Spa Operations

Provide on-going senior management support & analysis for multi-spa operations where there are a number of spas managed by the same entity [hotels or high-end luxury residential]. This is a cost effective solution for a collection of spas that do not possess a Group Spa Director

Identify Practicing Wellness Partners

Assist in identifying appropriate specialist wellness practitioners that would form the network of specialists available to a wellness spa seeking to create a wellness treatment menu. Then create the wellness treatment menu; assist the selection of specialist practitioners; create   profiles of each specialist for guest information; assist in creating or critiquing the agreement between practitioner & the spa operation; assist in implementing requirements to build and maintain a strong & effective relationship between practitioner & operation

Identify Wellness Spa Operators as Partners

Assist in identifying appropriate wellness spa operators for an owner / property, OR to operate as a specialist branded operator within a luxury hotel wellness spa. Assist in the short-listing of potential operators; appraise subsequent submissions; assist in making the choice.

Own Label Products

Assist a spa create a small or extensive range of ‘own label products’

How can we serve you?

Do you require specialist assistance with a new Wellness Spa project, or seeking to improve the Operation of your existing Wellness Spa?

SEND US YOUR ENQUIRY